UK DELIVERIES

Free delivery with all UK orders.

Items under £50 will be shipped using Royal Mail 'signed for' service.  Orders over £50 will be shipped by 'special delivery'.

Dispatch time varies and will be specified on the product page for your item.  You will receive an email to notify you when your item has been dispatched.

 

INTERNATIONAL DELIVERIES

Free delivery with all international orders.

Items will be shipped using Royal Mail 'International Signed For' service.

You will be responsible for any potential import fees levied by your countries border control.

Dispatch time varies and will be specified on the product page for your item You will receive an email to notify you when your item has been dispatched.

 

PACKAGING

Every item will be packaged in a 'KAZ' box and tied with a ribbon, then safely wrapped for it's journey.

CANCELLING OR CHANGING AN ORDER 

 As the products in my shop are usually made to order, if you need to amend your order or cancel, you must  do so within 24 hours of ordering.  

REFUNDS AND RETURNS

I hope you will love your KAZrobertson jewellery.

However, if for any reason you are unhappy with your purchase, I am happy to adjust, exchange, or refund your order.

Please contact KAZ within 7 days of receipt of your order to arrange the return/exchange/adjustment, the item must be posted back to me within 14 days of receipt.

As the buyer you will be responsible for the safe return of the item, I would recommend that you use a Special Delivery service, and insure the shipment against loss or damage.

Orders must be returned in their original packaging and in perfect condition.

*I cannot refund or exchange Earrings or custom made orders . I could offer an alteration (this would be an additional charge).

*For international returns, customs duties/taxes must be paid for by the customer.

Resizing resin bangles and rings is not possible so please ensure you check sizes before ordering.  You can contact me direct if you are unsure of your order at kaz_m_r@hotmail.com.

PRIVACY POLICY

With the changes in data protection laws I want to be as transparent as possible with all my customers about the data held on you and how I use it.

  • if you make a purchase from the online store your name, address and email are held securely within my website as a record of the sale.

  • you have the option to sign-up to my mailing list on the website. I use the mailing list to share news about upcoming events and exhibitions, special offers, new products and news related to KAZrobertson jewellery. By signing up to my mailing list, your name and email address will also be securely held by Mailchimp. Should you wish to unsubscribe from my mailing list in the future you are welcome to do so at anytime and all data on you will be removed.

  • I may have to email with you about your order. This may require me saving your name and email address into my 'contacts' folder. You have the right to request to be removed from my lists of contacts within my email at any time. You can contact me at kaz_m_r@hotmail.com

  • Access to your information is limited and restricted by passwords.

If you have any concerns or questions about anything that's been mentioned, please do not hesitate to get in touch at: kaz_m_r@hotmail.com

PAYMENT

All payments are made securely through Paypal.  You can use all major credit cards and do not need a Paypal account.

GIFT VOUCHERS

Please note KAZrobertson gift vouchers cannot be redeemed at the checkout.  Contact KAZ direct by phone or email to process your order.

PRODUCT IMAGES 

The images of the products alongside dimensions and guidelines provide as true a representation of the products as possible.  There may be slight variations in colours depending on the screen it is being viewed.

CREDITS + THANKS

photography: Egle Vasi | William Dickson | Niall MacTaggart

Models: Kemi Fontaine | Camile Perin

Styling: Sarah Baker

A special thanks to Carole Waller for allowing me to use the photos from her photoshoot.